What if my package gets lost or arrives damaged?Updated a year ago

Lost packages

At Flower Mill, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Route Shipping Protection

When selected, In the event of any lost or stolen packages, Route protection will take care of any related concerns direct. Please reach out to start your claim here.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.